You have a great product or service. You’ve taken it to market and it’s doing well. But could it being doing better? Are there steps towards growth that you haven’t yet thought of?
Maybe it’s time to talk to your customers.
They are the people that experience your business firsthand. They’re (mostly) objective and see things from the outside – they have a perspective that you can’t have, no matter how much you think you can.
Here are a few things that you can learn from your customers:
1. The state of your customer service
The impression you leave on a customer can help (or haunt) your business for the rest of its existence. In this day and age of sharing experience and reviews online, a bad customer experience can do a lot to damage your earning potential.