Are You Eavesdropping on the Right Conversations?

eavesdroppingWhether you like it or not, people are talking about you. As a business, you are constantly interacting with people that will have something to say about their experience with you – positive or negative.

The beauty about this day and age is that you can listen in on those conversations. By paying attention to what people are saying, you can:

  • mitigate potentially damaging critiques
  • contribute to conversations and demonstrate that you care about customer experiences
  • identify and address problems within your business/customer experience
  • build a more loyal following

So how exactly do you listen in? Well, in all honesty, it depends on how involved you want to get. Below you’ll find a few different levels of involvement:

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Does Facebook Really Matter? Yes.

1273169132_facebook You probably already know all about Facebook. You might even be thinking, why should I care about Brenda’s late night out or what Tommy had for lunch?

The answer: with over 400 million active users (50% of them logging on every day), businesses big and small are using Facebook Pages to connect with customers and enhance their relationships.

When you consider that the average user has 130 friends, you can quickly see that Facebook provides an unparalleled opportunity for businesses to engage and network.

With that in mind, we’ve decided to launch the CityMax Facebook Page – better late than never, and we want to hear what you have to say! Go to www.facebook.com/CityMax and hit the “Like” button to start contributing to the conversation.

Why connect with us on Facebook?

  1. access to special promotions and offers,
  2. the chance to promote your own website, and
  3. the opportunity to leave and ask for feedback.

To celebrate our launch, we’ll be giving away an iPad! To enter, simply join the page and tag yourself in a “Save a Chicken, Win an iPad” photo.

The CityMax.com Facebook page has a “Favorite Pages” section – that spot is reserved for all of our customers’ Facebook Pages (which is why you should create one for your business!).

One example of a great Facebook Page is CityMax.com customer Classic Shaving – their page has an impressive 1,505 “Likes” (formerly known as “Fans”).  Their page offers special discount codes, and allows customers to ask questions and leave comments.

With the growing importance of “Likes” in 3rd party websites and its use in search engine optimization, we recommend that all online businesses have a Facebook Page. To get started on your own page, click here: http://www.facebook.com/pages/create.php.