Are You Eavesdropping on the Right Conversations?

eavesdroppingWhether you like it or not, people are talking about you. As a business, you are constantly interacting with people that will have something to say about their experience with you – positive or negative.

The beauty about this day and age is that you can listen in on those conversations. By paying attention to what people are saying, you can:

  • mitigate potentially damaging critiques
  • contribute to conversations and demonstrate that you care about customer experiences
  • identify and address problems within your business/customer experience
  • build a more loyal following

So how exactly do you listen in? Well, in all honesty, it depends on how involved you want to get. Below you’ll find a few different levels of involvement:

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