How to Use Your Customers to Boost Your Bottom Line

Posted February 2nd, 2011 in Small Business Tips by Mara

istock_000006304060xsmallYou have a great product or service. You’ve taken it to market and it’s doing well. But could it being doing better? Are there steps towards growth that you haven’t yet thought of?

Maybe it’s time to talk to your customers.

They are the people that experience your business firsthand. They’re (mostly) objective and see things from the outside – they have a perspective that you can’t have, no matter how much you think you can.

Here are a few things that you can learn from your customers:

1. The state of your customer service
The impression you leave on a customer can help (or haunt) your business for the rest of its existence. In this day and age of sharing experience and reviews online, a bad customer experience can do a lot to damage your earning potential.

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Small Business BC’s Company of the Year!

Posted June 14th, 2010 in News by Mara

Every year, Small Business BC hosts The Successful You Awards to support and recognize entrepreneurs from all over British Columbia for their efforts to grow successful small businesses.

They also recognize companies that foster entrepreneurial spirit and this year, we were extremely honored to win Company of the Year!

The event was held at the Birks flagship store in downtown Vancouver, and we met such a great assortment of entrepreneurs – including Chris and Larry, the Clodhoppers Candy Kings! Their inspiring story showed us just how much of a roller coaster (and how rewarding) the entrepreneurial life can be.

Below you’ll find a few shots from the event – enjoy!

Huge congrats go out to our fellow winners, Growing City (Business Start-Up Award), My Tech Guys (Business Growth Award), and SEEDS Development Centre (Small Business Champion Award).