When something goes wrong, it’s natural to want to ask for help from someone you feel is an expert especially when it comes to computers and software programs. However, there are a few simple tricks for fixing some problems that anyone can do. Below, I’ll go over how to do each one and why they can make a difference.
1. Undo a previous action
If everything had been working fine for a long time, but suddenly stopped working, think back to the last action you did before things broke. If possible, try and undo it. I’ve seen this commonly happen when a person tries to copy in code or some other information that they found on another site and put it on their CityMax.com website. Try to go back to your editing page and remove the code or snippet of information.
If your editing button isn’t working, it may be the new code you put in has broken the button. If this happens, go to “EDIT SITE” -> “MY PAGES” -> click the “EDIT” button beside your page. The code only breaks the page it’s posted on, but “MY PAGES” is a different page and may therefore get you access to edit.
2. Delete your cookies
A cookie is a small file that saves information like your login, so as you navigate your website, you don’t have to log into every page. Without a cookie, your computer wouldn’t be able to remember any information you might want to carry forward to other pages.
Why would you want to delete your cookies? Sometimes cookies become corrupted and cause problems with login or other actions, so they need to be deleted. Corruption can happen when your computer is trying to save a cookie file, but your browser crashes (e.g. Internet Explorer stops working suddenly), you lose your internet connection or for many other reasons. Don’t worry, it’s not a big deal and you can fix the problem.
How you delete your cookies depends on which browser and version you’re on (e.g. Internet Explorer 7.0). To find out which one you’re on, go to http://www.thismachine.info. Next, do a search on Google for “delete cookies” and your browser and version number.
3. Clear your browser cache
Your browser cache is a folder on your computer that keeps copies of pages (images, text, etc.) you’ve already visited online. If you go back to an already visited page, instead of having to download the page again, your computer will draw it from your cache. This makes your page display faster.
As your cache grows with more and more saved items, it may start slowing down your browser. In other cases, you may want to see a newer version of a page, but your computer keeps drawing the page it saved instead.
From time to time, delete everything in your browser cache (this is also called “emptying your cache” or “clearing your cache”). Depending on your browser and version, the instructions vary. Go to http://www.thismachine.info to find out what browser you’re on. Next, do a search on Google for “clear browser cache” plus your browser and version number.
4. Restart your computer
Sometimes the best fix is to turn your computer off and then turn it back on. When computers haven’t been restarted in a long time, sometimes they start to act oddly: programs are slow, pages freeze, clicking on something doesn’t work, etc. Restarting your computer clears out everything in your trash and all your programs by default have to be reloaded. This can fix a lot of issues.
Hopefully, these fixes may help you troubleshoot some of the problems you encounter on your computer. If you’re still stuck, contact the support team and remember to follow the 7 tips for better customers support.
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