And the iPad Contest Winner is…

dean-pickAfter an exciting month, our “Save a Chicken, Win an iPad!” contest wrapped up today!

Over the course of the contest, 358 people entered on the CityMax.com Facebook page and today our President & Chief Evangelist, Dean Gagnon, pulled the winners’ names out of the bucket!

Since we had so many excited entrants, we decided to throw in one extra bonus prize. Now, let’s get to the results!

Our runner-up winner is…

Barbara White of Vancouver, BC!

Barbara wins a free CityMax.com website, domain, and hosting for one year. Congratulations!

And now, drum roll please.

The grand prize winner of the Apple iPad is…

Eco Candle Company of Appleton, Wisconsin!!

ecocandleFounded by Shelley Nystrom of Wisconsin, the Eco Candle Company wins a 16GB iPad with Wi-Fi and 3G capabilities. A flock of chickens will also be donated in Eco Candle’s name to Heifer International. This plucky flock of chickens will help an impoverished family in Tanzania.

A big congratulations to our winners and a huge thank you to everyone for entering the contest and for sharing so many positive comments on our Facebook page!!

Public Relations Tips for Small Businesses (Homepreneur Website Makeover: Part 3)

ferraris-with-maxToday we welcomed our Homepreneur of the Year runner-ups, Mike and Mary Ferrari of UnusualThreads.com to our CityMax.com office. They stopped over in Vancouver on the way home from one of their vacation cruises (not a bad life eh?), so we thought it would be nice to meet them and get started on their website makeover.

Through UnusualThreads.com, Mike and Mary sell celebrity fashions and have experienced some real online success – generating over $25,000 per month in revenue and 1500+ monthly unique visitors! It’s a great start, but we found that the Ferraris could still improve their search engine optimization, PPC, and overall public relations/social media efforts.

Public relations are essentially the game of selling stories through the media to a large group of potential customers. The payoffs can be huge, with the implied endorsement and additional credibility from the media spotlight – be it TV, radio, print, or blog. Here are a few basic PR tips I gave them that you can apply to your own business:

1. Know your audience.
Any good campaign starts with research. Before you pick up the phone or send out an email pitch, ask yourself:

  • What does this publication or journalist cover?
  • What were their last three stories like?
  • Who is their readership?

2. Only pitch brands and businesses appropriate for that publication’s news.
You probably don’t want to waste your time pitching Forbes Magazine if you are doing three sales a month from your home. However, there might be plenty of small business publications that are a perfect fit your story.

3. Seek only media exposure that is relative to your brand AND your customer.
The end goal of public relations for most small businesses is to increase sales. Consider the following:

  • Do your customers read this publication?
  • Would your story convince readers to buy?

4. Sell your story, but prepare backup pitches.
No editor is always going to go for your first story idea. Create a few alternate storylines that you can quickly slide over to if the editor/reporter is not loving your initial brilliant pitch. For example, a couple of story angles for UnusualThreads.com could be:

  • How to dress while on a budget
  • How certain clothing can you make look skinnier
  • How to shop for certain niche brands

5. Create an event calendar.
Timeliness is everything in the world of news. You don’t want to miss out on an event that might be a cornerstone of your industry (e.g. Oscar Night for the Ferraris, or National Small Business Week for CityMax.com) as this creates many opportunities for pitching and dialogue. Take the time to plan out the next year, and mark down the “can’t miss” events – you can often piggyback off their momentum for your next pitch.

6. Foster relationships.
As with most aspects of life, relationships can help you grow exponentially. Don’t be discouraged if an editor doesn’t reply, or hangs up on you. Continue to pitch appropriately and become a valued resource for information in your field. Once you have demonstrated your industry credibility, your likelihood of landing a story becomes all the greater.

Many people underestimate the power of effective public relations and overestimate its cost. You don’t need to hire a specialist, and there is no secret – you just need a bit of research, creativity and courage to pitch your business. Media coverage is invaluable no matter what industry you’re in, and everyone has a story to tell. So get out there and start pitching!

Written by Patrick Lok, Town Crier at CityMax.com.

Four Tips to Starting a PPC Campaign (Homepreneur Website Makeover: Part 2)

clickmarketing So, what is Pay Per Click? In a nutshell, Pay Per Click (PPC) marketing is a type of advertising that only costs you money when someone clicks on your ad. The most popular example is Google AdWords – you’ll see these ads on the side of search results on Google. As someone who handles multiple PPC accounts for our website builder, one of the most exciting things I get to do is introduce it to people building a new ecommerce website. Why?  It’s like a fresh canvas: a clean start to build something great.

One of the biggest problems I often see is new PPC users jumping right in with no plan, no goals, and no real strategy for what they want to achieve, and it’s pretty easy to waste a lot of money on it. That’s why I was thrilled to learn that I’d be talking PPC with Marco and Heather Barberini from OvernightPetTags.com, our winner of the 2009 Homepreneur of the Year competition.

Every successful PPC campaign begins with planning offline.  So before we even turned on the computer, I asked Marco exactly what his vision and goals were for his Google Adwords account. Google currently holds a 64% market share of all searches in the U.S.

Here’s what I asked Marco, and here’s what you should ask yourself before you take the plunge into Pay Per Click marketing.

1. What is the main reason to start a PPC account?

Obviously, to get more sales and make more money.  But how are you going to do that?  Are you going to be acquiring leads then calling them?  Do you want to drive traffic directly to a specific product?  Or do you want to to drive traffic to a catalog of products?  Maybe you offer a service and want people to phone you right away after finding your business website.  Even if you have an entire list of possibilities, write them all down.

2. What are you selling?

Of course you know what you’re selling, but can you organize it effectively?  Create a tree of your website and all of your products.  Make yourself a map and organize your products or services into different categories.  In Marco’s case, he sells pet ID tags.  So he would start by categorizing his website into two main top level categories: Dog ID Tags & Cat ID Tags.  These new main categories would be his “Campaigns”.

3.  How would you break down each individual product or service in each campaign?

Once you have broken your site down into its main categories or “campaigns”, you have created a backbone to structure the rest of your account.  You can then break things down further into Ad groups which fall under campaigns. For example, the Ad group “Sports Dog ID Tags” would go under the Campaign “Dog ID Tags”  mentioned above.

4. Who are you selling to?

You might know who you are selling to offline, but online is different.  When you’re advertising online, anyone can search and possibly click one of your ads costing you wasted money if they aren’t “qualified” (a good fit for your products).  So, make a plan offline for who you want to target.  Age, gender, what they might be searching for and why?  Try to create a customer persona and paint of picture of who you’re selling to.

Again, planning is the key to a great start with any new PPC account.  There are many other factors to consider, such as budgets – what are you willing to pay to get a new customer or sell a product?  These four tips above are just the basics to get your head wrapped around how to start.

Here is a list of key questions to ask yourself as your draw up your plan:

  • What search engines do you want to target?
  • What is your monthly budget?
  • How many products are you selling? (this should help you break down your categories)
  • What are your goals for PPC? (i.e. traffic, conversions)
  • What will you use for track? (Our recommendation is Google Analytics but you may prefer Hitslink or StatCounter)
  • How much are you willing to spend if it converts well?

In my next post, we’ll break it down further and discuss Ad groups, Keywords and Ads.  In the meantime, grab a pen and paper and start planning!

Creating Successful Entrepreneurs One Step At a Time – WomanzWorld Academy

new-1Ever wonder about your building your online business model? Or have questions about how to grow your customer base? Maybe you want to learn how network like a rockstar?

Womanzworld founder and Forbes.com contributor (plus CityMax.com guest blogger!) Natalie Sisson is holding an exclusive online business coaching program at Womanzworld starting next week.

For anyone from new startups to entrepreneurs in their early years, you will get access to business tools that help you formulate a clear plan of execution and avoid critical mistakes that are common among small business owners. At the end of the 60-day program, you will walk away with a clear vision and message for your target market, access to a set of tools that takes the guesswork out of reaching your revenue goals, and the accountability and structure to take action.

Natalie has also hooked us up with a 20% off code to use – HappyMonday (it expires in 3 days). Don’t miss out! Click here for more info: http://womanzworld.com/startup-academy/

Northern Voice 2010 Wrap-up

image001This weekend the CityMax.com small business website builder team hit Canada’s largest social media and blogging conference six years running, Northern Voice (#nv10). There, we learned all about the changing face of media, how to shape our online voice, guerilla marketing and more. We brought along our @OfficeChicken to ruffle a few feathers, but he turned out to be a total ‘chick magnet’ (click here for more pics).

For those of you who couldn’t make it, renowned Vancouver blogger and social media expert Miss 604 documented both Day 1 and Day 2. Noted local academic Raul Pacheco-Vega (aka Hummingbird604) also live blogged a few of the sessions in great detail – including Googler Chris Messina’s keynote speech and Alexandra Samuel’s excellent talk on “Coping with Social Media.”

All in all it was an excellent weekend of learning and connecting! What’s the best conference you’ve been to lately and why?

Website of the Month: Call to Doody

calltodoody1“If you have a dog that poops, we have a person that scoops!”

Nathalie Bland has always been passionate about dogs. Three years ago, she read a Readers’ Digest article about “the top 10 disgusting jobs that people will pay others to do.” Inspired by what she read and fed up with her corporate job, Nathalie quit and decided to open her business: Call To Doody.

The Houston-based company frees dog owners from their worst chore: poop scooping. The business serves anybody with a dog and a yard, as well as parks and apartment complexes.  Promoting clean yards at an inexpensive price, Nathalie’s small business has grown in just two and a half years to 7 employees and 3 trucks.

Nathalie spoke about the role her website plays in her business: “I had never really done anything online before, other than email. I didn’t want to pay someone hundreds of dollars to update my website, and not even have control over it. So I did a 10 day free trial with CityMax.com and within a couple hours, knew I could handle it. You guys made it so easy, and whenever I have a question your support staff responds promptly and works with me until I get it.”

Nathalie is enjoying her newfound independence: “I can’t wait for Monday morning anymore. I get up every day and get to work with like-minded people and be passionate about what I do. There are long days, but when you do something you’re interested in, it’s not really work. Whenever we go to a dog owner’s house they are always so happy to see us – it frees up their spare time for the things that they want to do!”

In 2009, the business experienced 52% growth, and Call To Doody is now looking to expand into the Dallas and San Antonio markets. Nathalie shares a few words of wisdom for aspiring entrepreneurs: “If you have an idea, listen to yourself – not others. If I had listened to everyone else I’d still be wearing my suit and heels, traveling four days a week.”

Does Facebook Really Matter? Yes.

1273169132_facebook You probably already know all about Facebook. You might even be thinking, why should I care about Brenda’s late night out or what Tommy had for lunch?

The answer: with over 400 million active users (50% of them logging on every day), businesses big and small are using Facebook Pages to connect with customers and enhance their relationships.

When you consider that the average user has 130 friends, you can quickly see that Facebook provides an unparalleled opportunity for businesses to engage and network.

With that in mind, we’ve decided to launch the CityMax Facebook Page – better late than never, and we want to hear what you have to say! Go to www.facebook.com/CityMax and hit the “Like” button to start contributing to the conversation.

Why connect with us on Facebook?

  1. access to special promotions and offers,
  2. the chance to promote your own website, and
  3. the opportunity to leave and ask for feedback.

To celebrate our launch, we’ll be giving away an iPad! To enter, simply join the page and tag yourself in a “Save a Chicken, Win an iPad” photo.

The CityMax.com Facebook page has a “Favorite Pages” section – that spot is reserved for all of our customers’ Facebook Pages (which is why you should create one for your business!).

One example of a great Facebook Page is CityMax.com customer Classic Shaving – their page has an impressive 1,505 “Likes” (formerly known as “Fans”).  Their page offers special discount codes, and allows customers to ask questions and leave comments.

With the growing importance of “Likes” in 3rd party websites and its use in search engine optimization, we recommend that all online businesses have a Facebook Page. To get started on your own page, click here: http://www.facebook.com/pages/create.php.

Search Engine Optimization (Homepreneur Website Makeover: Part 1)

2010-02-01-marcoandheatherbarberini21Are you running a small business website? Last week, we entertained our 2009 Homepreneur of the Year winners, Marco and Heather Barberini of OvernightPetTags.com, wining and dining them with an all-expenses-paid trip to Vancouver while providing them some small business tips to help grow their already successful small business website.

This post – the first of three in a series — will share with you some of the same tips that we shared with them. Hopefully, you can use these tips and our website builder to grow your business!

Small Business SEO

Marco and Heather had a great start and had some concepts already ranking quite well. As part of a makeover of their website, I did some keyword research around ranking higher for concepts that would lead to sales. Most of the conversation focused on what I like to call the “Magic Triangle of SEO”. This Magic Triangle includes a keyword rich Title Tag, a keyword relevant H1, and anchor text for offsite links that utilize the same keywords that are found within the Title Tag and H1.

The logic behind this triangle is that your Title Tag is you describing what the page is about, your H1 is about what you are telling your website visitors what the page is about, and an offsite link is third-party validation that your page is truly about what you are describing.

For Marco and Heather this resulted in:

Homepage Title Tag: “Pet Tags | Pet ID Tags – Personalized Pet Tags for Dogs and Cats from OvernightPetTags.com
Homepage H1: “Pet Tags for $4.95.  Order your Pet ID Tag today!”
Offsite SEO/Anchor Text: Focus on link-building via blogs, Veterinarians, animal rescue centers with the “Pet Tag” and “Pet ID Tag” keywords as anchor text

A few other super-simple changes we made to their home page include:

  • Added ALT text to all images that had some of the keywords included (e.g., “Order Your Pet Tags Now” rather than simply “Order Now”)
  • Changed the text order to read “Pet Tags – $4.95, Free Shipping Special” rather than “Free Shipping Special: Pet Tags – $4.95”. This better emphasizes the core messaging. Before, the site was ranking well for “Free Pet Tags”, something that Marco and Heather were not offering. A quick snapshot of the Google Cache indicated that “Free” was the first word that Google was seeing. Now, they should see “Pet Tags”.
  • Interlinking to internal pages using on-page keywords (e.g., hyperlink “pet tags” to the catalog featuring the pet tags that they had for sale)

We made these edits together and gave the Barberinis some takeaways for more work. So far, these minor changes have already paid big dividends. Ranking for 5 of the 12 keywords being targeted have already increased significantly. The table below shows some of the top keywords and their change in rank after only 3 days:

small-business-seo-ranking

Hopefully, your small business website can experience the same success. Sometimes all it takes are a few tweaks and you can be well on your way to better search ranking.